Service Desk Analyst
Company: VirtualVocations
Location: Salem
Posted on: November 12, 2024
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Job Description:
A company is looking for a Service Desk Analyst to provide Level
1 technical support to users remotely.
Key Responsibilities
Provide general IT end-user support via phone, email, and chat
Troubleshoot hardware and software issues, including password
resets and application support
Document and escalate unresolved issues while ensuring proper
ticket management
Required Qualifications
6-12 months of experience in a Service Desk or technical support
role
6-12 months of customer service experience in a professional
environment
High School Diploma or GED
Strong troubleshooting and documentation skills
Ability to work weekdays from 9:30am - 6:00pm EST
Keywords: VirtualVocations, Springfield , Service Desk Analyst, Professions , Salem, Oregon
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