Service Desk Analyst

Company: VirtualVocations
Location: Salem
Posted on: November 2, 2024

Job Description:

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users in a remote setting.

Key Responsibilities

Provide general IT end-user support through various communication channels
Perform first-level troubleshooting for hardware and software issues
Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

6-12 months' experience in a Service Desk or technical support role
6-12 months of customer service experience in a professional industry
High School Diploma or GED
Strong troubleshooting and documentation skills
Excellent work ethic

Keywords: VirtualVocations, Springfield , Service Desk Analyst, Professions , Salem, Oregon

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