Service Desk Analyst

Company: VirtualVocations
Location: Salem
Posted on: October 30, 2024

Job Description:

A company is looking for a Service Desk Analyst to provide technical support for hardware and software used in content delivery and services.

Key Responsibilities

Provide Tier I/II support to end users and prioritize service requests
Build, deploy, and support end user desktops, laptops, and mobile devices
Maintain accurate inventory of computer hardware and software assets

Required Qualifications

High School degree or equivalent experience
1 to 3 years of experience in servicing/troubleshooting IT equipment
Microsoft certifications and ITIL V3 certification desired
Working knowledge of Active Directory, Exchange, and SharePoint
Willingness to be on-call for occasional night and/or weekend support

Keywords: VirtualVocations, Springfield , Service Desk Analyst, Professions , Salem, Oregon

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