Market Delivery Associate
Company: Lowe's
Location: Salem
Posted on: November 15, 2024
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Job Description:
Your Impact at Lowe's
Is your CV ready If so, and you are confident this is the role for
you, make sure to apply asap.
As a Market Delivery Associate, you'll be collaborating with team
members in-office to solve logistic challenges and deliver an
exceptional customer experience. Your contributions directly affect
customer satisfaction and brand loyalty, ensuring that our delivery
operations meet and exceed customer expectations.
When customer issues pop up, you'll be there to jump in, find quick
solutions, and build solid relationships. Your role is vital in
making sure things run smoothly in the fast-paced world of
deliveries.
How We Support You
As an industry leader, we invest in the people and technology
needed to grow and win as a team.
Culture of Belonging: We foster a positive work environment where
teams build meaningful connections and share genuine appreciation
for each other.
Resilient Teams: Thrive in resolving customer challenges and
navigating multiple systems daily, supported by a strong and caring
team ready to go the extra mile.
Bonuses and Benefits: We invest in your well-being, through
rewarding bonus opportunities and comprehensive benefits designed
to help you shape your future.
Health and Wellbeing: We offer paid time off for vacations,
holidays and sick time, as well as access to top-tier medical,
dental and vision insurance.
For information about our benefit programs and eligibility, please
visit https://talent.lowes.com/us/en/benefits.
Your Day at Lowe's
In this role, you'll work on-site to support delivery operations
for internal and external customers. Most of your day will be spent
in-office talking to customers, sorting out order changes, and
solving customer challenges. You will use your communication skills
and training knowledge of Home Delivery Cross-Dock Terminal (XDT)
operations to tackle daily tasks like alerts and collaborations
with different teams.
Key Responsibilities
Support delivery operations for internal (stores/contact center)
and external customers (DIY and Pro Customers).
Communicate with customers to gather feedback and enhance in-home
delivery experiences.
Handle multiple tasks in a fast-paced environment, delivering
business results.
Utilize knowledge of Home Delivery XDT operations.
Perform daily tasks such as working alerts and queues, processing
customer order changes, and utilizing multiple order management
systems.
Manage customer escalated issues and Executive Care opportunities
for immediate resolutions.
Collaborate with third-party logistics service providers, Lowe's
Supply Chain teams, distribution nodes, and store operations.
Demonstrate effective problem-solving, change adoption, teamwork,
and empowerment skills.
Build and maintain business relationships with Retail and Lowe's
Pro partners.
Possess good oral and written communication skills, proficient in
Microsoft Office applications.
Maintain continuous dialogue with third-party logistics vendor
partners to address and resolve claims and complaints.
Work on assigned cases through the case management system to ensure
resolution of customer issues.
Minimum Qualifications
High school diploma or equivalent
1 year of directly related experience
Preferred Qualifications
Strong oral and written communication skills.
Familiar with Microsoft Office applications.
Previous experience in Home Delivery or Market Delivery
operations.
Proficient in customer service, call center operations, customer
support, and resolving customer issues.
Demonstrated ability to handle multiple tasks in a fast-paced
environment.
Effective problem-solving and team collaboration skills.
Schedule Requirements
Various shift options are available Monday-Sunday. Shift times
include: 6AM - 3PM, 9AM - 6PM, and 12PM - 9PM. Flexible work
availability is required, as a preferred schedule is not
guaranteed.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE - 50 home
improvement company serving approximately 16 million customer
transactions a week in the United States. With total fiscal year
2023 sales of more than $86 billion, Lowe's operates over 1,700
home improvement stores and employs approximately 300,000
associates. Based in Mooresville, N.C., Lowe's supports the
communities it serves through programs focused on creating safe,
affordable housing and helping to develop the next generation of
skilled trade experts. For more information, visit Lowes.com
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit
https://talent.lowes.com/us/en/benefits.
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience.
Keywords: Lowe's, Springfield , Market Delivery Associate, Other , Salem, Oregon
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