Merchant Support Specialist
Company: VirtualVocations
Location: Salem
Posted on: November 14, 2024
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Job Description:
A company is looking for a Merchant Support Specialist for their
2nd Shift remote team.
Key Responsibilities
Provide best-in-class service and support to merchants via email
and phone
Troubleshoot and diagnose software issues while maintaining
positive merchant relationships
Gather merchant feedback to improve product offerings and document
internal processes
Required Qualifications
At least two years of experience in a customer or merchant support
role
Experience working second or third shift hours
Proficiency with tools like Front, JIRA, Notion, HubSpot,
Salesforce, and Slack
Experience in B2B SaaS, ecommerce, or with Shopify
Basic knowledge of SQL, web development (HTML, CSS, JavaScript), or
API integrations is a plus
Keywords: VirtualVocations, Springfield , Merchant Support Specialist, Other , Salem, Oregon
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