Merchant Support Specialist

Company: VirtualVocations
Location: Salem
Posted on: November 14, 2024

Job Description:

A company is looking for a Merchant Support Specialist for their 2nd Shift remote team.

Key Responsibilities

Provide best-in-class service and support to merchants via email and phone
Troubleshoot and diagnose software issues while maintaining positive merchant relationships
Gather merchant feedback to improve product offerings and document internal processes

Required Qualifications

At least two years of experience in a customer or merchant support role
Experience working second or third shift hours
Proficiency with tools like Front, JIRA, Notion, HubSpot, Salesforce, and Slack
Experience in B2B SaaS, ecommerce, or with Shopify
Basic knowledge of SQL, web development (HTML, CSS, JavaScript), or API integrations is a plus

Keywords: VirtualVocations, Springfield , Merchant Support Specialist, Other , Salem, Oregon

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