Strategic Customer Success Manager

Company: VirtualVocations
Location: Salem
Posted on: November 19, 2024

Job Description:

A company is looking for a Strategic Customer Success Manager to drive customer success and retention among enterprise accounts.

Key Responsibilities:

Build and maintain trusted relationships with executive and technical stakeholders at enterprise customers
Drive customer adoption and value realization through proactive strategies and education on best practices
Manage a portfolio of $5M+ ARR, focusing on renewals, expansions, and alignment with customer business goals

Required Qualifications:

Proven success managing $5M+ portfolios in enterprise B2B SaaS
Strong understanding of WordPress and/or related technologies
Experience in digital transformation projects, particularly with content management systems
Background in driving renewals with accountability for retention and expansion goals
Ability to mentor and inspire team members while collaborating across technical and business teams

Keywords: VirtualVocations, Springfield , Strategic Customer Success Manager, Executive , Salem, Oregon

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