Support and Escalations Manager
Company: VirtualVocations
Location: Salem
Posted on: November 1, 2024
|
|
|
Job Description:
A company is looking for a Manager of Support & Escalations in
Engineering.
Key Responsibilities:
Lead the Customer Support and Escalation team, providing mentorship
and guidance
Manage high-profile customer issues and collaborate with
cross-functional teams to resolve systematic problems
Utilize data-driven insights to improve customer support and
contribute to product quality through QA involvement
Required Qualifications:
5+ years in customer support and managing escalations in a
technical environment
1+ years of people management experience
Strong understanding of technical architecture, security policies,
and AI systems
Data-driven mindset with experience in automation and support
metrics
Ability to manage multiple priorities effectively
Keywords: VirtualVocations, Springfield , Support and Escalations Manager, Executive , Salem, Oregon
|
Click
here to apply!
|
